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Home › Privacy Policy

This Privacy Policy explains how SpinBoss, operated by the Casolinia Group at spiinboss.org, collects, uses, stores, and protects your personal data. By registering an account or using any service on spiinboss.org, you confirm that you have read and understood this policy. If you do not agree with its terms, please do not use the platform.

1. Who We Are

SpinBoss is a trading name of the Casolinia Group, the licensed operator of spiinboss.org. SpinBoss holds a gaming licence issued by the Anjouan licensing authority and launched in 2026. For all data-related enquiries, you may contact us at [email protected] or via Live Chat on spiinboss.org.

The Casolinia Group acts as the data controller in respect of all personal information collected through spiinboss.org. Where we engage third-party processors to handle data on our behalf, we ensure that appropriate contractual safeguards are in place.

2. Definitions

  • Personal Data — any information that identifies or can reasonably identify you as an individual.
  • Processing — any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
  • Data Controller — the Casolinia Group, which determines the purposes and means of processing.
  • Data Processor — a third party that processes personal data on our behalf under our instructions.
  • You / User / Player — any individual who visits, registers on, or otherwise interacts with spiinboss.org.

3. What Personal Data We Collect

We collect personal data in several ways, depending on how you interact with our platform. The categories of data we may collect include, but are not limited to, the following.

3.1 Registration and Account Data

  • Full legal name
  • Date of birth
  • Residential address
  • Email address
  • Phone number
  • Username and password (stored in encrypted form)
  • Preferred currency (for example, EUR, CAD, AUD, NZD, or any of the eleven supported cryptocurrencies)

3.2 Identity Verification (KYC) Data

As a licensed operator, SpinBoss is required to verify your identity before processing withdrawals and at other points in the account lifecycle. KYC documentation we may request includes:

  • Government-issued photo identification (passport, national identity card, or driving licence)
  • Proof of address (utility bill, bank statement, or similar document dated within the last three months)
  • Proof of payment method (for example, a copy or screenshot of a bank card, e-wallet screen, or cryptocurrency wallet address used to transact)
  • Source-of-funds or source-of-wealth documentation where required by our compliance obligations
  • Selfie or liveness verification, where requested to confirm document authenticity

Failure to provide satisfactory KYC documentation may result in suspension of withdrawal rights or account restriction, in accordance with our licensing obligations.

3.3 Financial and Transaction Data

  • Deposit and withdrawal amounts, dates, and methods
  • Payment instrument details (card type, masked card number, e-wallet identifier, or cryptocurrency wallet address)
  • Transaction history, including bonus activations, free spin awards, cashback credits, VIP Coin redemptions, and sports-betting activity
  • Withdrawal amounts and payout records, including VIP-level monthly withdrawal limits

3.4 Gaming and Behavioural Data

  • Game sessions, wagers placed, outcomes, and game preferences
  • Sportsbook activity, including markets, stakes, and cashout decisions
  • VIP level, Coin balances, Collections card progress, challenge completions, and tournament participation
  • Responsible-gaming interactions, such as deposit limits, session limits, cool-off periods, or self-exclusion requests

3.5 Technical and Device Data

  • IP address and approximate geolocation derived from it
  • Device type, operating system, and browser or PWA client information
  • Session timestamps, pages viewed, and navigation paths on spiinboss.org
  • Cookies and similar tracking technologies (see Section 10)

3.6 Communications Data

  • Records of Live Chat and email correspondence with our support team at [email protected]
  • Responses to surveys, promotions, or feedback requests
  • Marketing preferences and opt-in or opt-out records

4. How We Collect Personal Data

We collect personal data through the following means:

  • Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with a promotion such as the welcome offer, weekly reload, or the Grand Raffle.
  • Automatically — through cookies, web beacons, and server logs as you browse and use spiinboss.org, including via the browser-optimised site and PWA shortcut.
  • From third parties — including identity-verification agencies, fraud-prevention services, payment processors (such as Visa, Mastercard, Skrill, Neteller, Revolut, and Paysafecard), cryptocurrency network providers (covering Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Tron, Dogecoin, Solana, Cardano, BNB, USDT, and USDC), and analytics partners.

5. Purposes and Legal Bases for Processing

We process your personal data only where we have a lawful basis for doing so. The table below sets out the principal purposes for which we process data and the corresponding legal basis.

Purpose Legal Basis
Creating and managing your SpinBoss account Performance of a contract
Processing deposits and withdrawals (minimum €10 / 15 CAD / 15 AUD / 20 NZD) Performance of a contract
Verifying your identity and age in compliance with KYC obligations Legal obligation; legitimate interests
Preventing fraud, money laundering, and other financial crime Legal obligation; legitimate interests
Administering bonuses, free spins, cashback, VIP programme, and promotions Performance of a contract; legitimate interests
Providing customer support via Live Chat and email Performance of a contract; legitimate interests
Responsible gambling monitoring, including setting limits and self-exclusion Legal obligation; legitimate interests; vital interests
Sending marketing communications about offers and promotions Consent (where required); legitimate interests
Analysing platform usage to improve user experience Legitimate interests
Complying with our Anjouan gaming licence requirements and applicable laws Legal obligation
Resolving disputes and enforcing our Terms and Conditions Legitimate interests; legal obligation

6. Know Your Customer (KYC) and Anti-Money Laundering

SpinBoss operates under an Anjouan gaming licence and is subject to anti-money laundering (AML) and know-your-customer (KYC) obligations. We are required to verify the identity of players before processing withdrawals, and we may request verification at any point during your account lifetime, particularly where unusual transaction patterns are identified.

KYC verification is mandatory and non-negotiable. Until satisfactory documentation has been provided and verified, withdrawals may be suspended. We may also conduct enhanced due diligence on accounts where transaction volumes, VIP-level withdrawal limits (up to €20,000 per month at the World's Best Boss tier), or source-of-funds considerations require further scrutiny.

Data gathered for AML and KYC purposes is processed in compliance with our legal obligations and is retained for the periods described in Section 9 of this policy.

7. Sharing Your Personal Data

SpinBoss does not sell your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and proportionate.

7.1 Payment Processors and Financial Partners

To facilitate deposits and withdrawals, we share relevant transaction and identity data with payment processors and financial institutions, including providers supporting Visa, Mastercard, Skrill, Neteller, Revolut, Paysafecard, bank transfer, and the eleven supported cryptocurrency networks (Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Tron, Dogecoin, Solana, Cardano, BNB, USDT, and USDC).

7.2 Game and Platform Providers

To deliver our library of 14,000+ titles, we work with over 50 software providers, including Pragmatic Play, Hacksaw Gaming, Quickspin, Yggdrasil, Playtech, Microgaming, and others. These providers may receive limited technical and gameplay data necessary for game delivery, jackpot processing, and tournament administration.

7.3 Identity Verification and Fraud Prevention Services

We engage specialist third-party agencies to carry out identity checks, age verification, and fraud screening. These processors act under our instructions and are contractually bound to handle your data securely.

7.4 Licensing and Regulatory Authorities

We may be required to disclose personal data to our Anjouan licensing authority or other relevant regulatory bodies as part of our compliance obligations.

7.5 Professional Advisers

We may share data with legal counsel, auditors, or other professional advisers where necessary to protect our legal rights or meet statutory obligations.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the Casolinia Group's business, your personal data may be transferred to the relevant successor entity, subject to equivalent protections.

7.7 Law Enforcement

We may disclose personal data to law enforcement agencies, courts, or other public authorities where required by applicable law or where we believe disclosure is necessary to prevent harm or criminal activity.

8. International Data Transfers

The Casolinia Group operates internationally and some of our service providers and partners are located outside your country of residence. Where personal data is transferred to countries that may not provide an equivalent level of data protection to that applicable in your jurisdiction, we implement appropriate safeguards, such as contractual clauses or equivalent mechanisms, to ensure your data remains protected. If you have questions about the specific safeguards applied to your data in any given transfer, please contact us at [email protected].

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. As a general guide:

  • Account and transactional data — retained for a minimum of five years following the closure or last activity of your account, in line with typical AML and gaming licence requirements.
  • KYC and identity documents — retained for at least five years from the date of verification, or longer if required by applicable law.
  • Marketing preferences and communications — retained until you withdraw consent or opt out, and for a reasonable period thereafter to evidence your preference.
  • Technical and log data — retained for periods appropriate to their purpose, generally between 12 and 24 months.
  • Responsible-gambling records — retained for extended periods as required to ensure the integrity of self-exclusion, cooling-off, and limit-setting arrangements.

When data is no longer required, it is securely deleted or anonymised.

10. Cookies and Tracking Technologies

SpinBoss uses cookies and similar technologies on spiinboss.org to operate the platform, remember your preferences, analyse site performance, and deliver relevant content. The principal categories of cookies we use are as follows.

10.1 Strictly Necessary Cookies

These cookies are essential for spiinboss.org to function. They enable core features such as account login, session management, and secure cashier access. You cannot opt out of these cookies without impairing site functionality.

10.2 Analytical and Performance Cookies

These cookies allow us to understand how players navigate spiinboss.org — for example, which game categories are most popular, how the VIP programme is engaged, and where technical issues occur. The information is aggregated and used to improve the platform.

10.3 Functional Cookies

These cookies remember your preferences, such as your chosen currency, language settings, and responsible-gaming limit configurations, to provide a more personalised experience.

10.4 Marketing and Targeting Cookies

With your consent, we may use cookies to deliver personalised promotional content relating to SpinBoss offers, such as reload bonuses, tournament notifications, and the Grand Raffle or WORLD CUP GO! event. You may withdraw consent for marketing cookies at any time via your browser settings or our cookie management tool.

Most browsers allow you to refuse or delete cookies. Doing so may affect certain areas of spiinboss.org. For full details on the cookies we deploy, please refer to our Cookie Notice, accessible via the footer of spiinboss.org.

11. Responsible Gambling and Data Processing

SpinBoss is committed to providing a safe gaming environment. The personal and behavioural data we collect — including gameplay patterns, deposit frequency, session duration, and VIP activity — may be used to monitor for signs of potentially harmful gambling behaviour. Where such indicators are identified, we may take proactive steps, including:

  • Contacting you through your registered email address or Live Chat to provide responsible-gambling information
  • Suggesting or applying deposit limits, session limits, or cooling-off periods
  • Applying temporary or permanent account restrictions in serious cases
  • Sharing data with relevant responsible-gambling organisations or self-exclusion schemes where required by our licensing obligations

Responsible-gambling processing is carried out partly on the basis of our legitimate interests in player welfare and partly to fulfil legal obligations under our Anjouan licence. We strongly encourage you to use the responsible-gambling tools available in your account settings. If you require support, please contact our team at [email protected].

12. Security of Your Personal Data

SpinBoss employs appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Measures include:

  • Encryption of data in transit using Transport Layer Security (TLS)
  • Secure storage of passwords using industry-standard hashing algorithms
  • Access controls limiting data access to authorised personnel only
  • Regular security assessments of our systems and third-party processors
  • Monitoring for suspicious account activity and fraud indicators

Whilst we take all reasonable steps to protect your data, no internet transmission is entirely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

13. Your Rights

Depending on your country of residence and applicable law, you may have some or all of the following rights in relation to your personal data held by SpinBoss.

13.1 Right of Access

You may request a copy of the personal data we hold about you, together with information about how it is processed.

13.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete, you may ask us to correct or complete it.

13.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain data to fulfil our legal, regulatory, and KYC obligations, even after an account is closed.

13.4 Right to Restriction of Processing

You may ask us to restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about its accuracy.

13.5 Right to Data Portability

Where processing is based on your consent or on a contractual basis, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format.

13.6 Right to Object

You may object to processing carried out on the basis of our legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing without undue delay.

13.7 Rights Related to Automated Decision-Making

Where we use automated processes — for example, in fraud detection or responsible-gambling monitoring — that produce decisions with significant effects on you, you may have the right to request human review, to express your point of view, or to contest the decision.

13.8 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our team by email at [email protected] or via Live Chat on spiinboss.org. We will endeavour to respond to verified requests within 30 days. We may ask you to provide proof of identity before processing your request.

14. Marketing Communications

With your consent, SpinBoss may send you marketing communications by email or other channels, relating to our offers and promotions, including the welcome package (up to €15,000 plus 400 Free Spins), weekly and weekend reload bonuses, the VIP programme, tournaments, and other events on spiinboss.org.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email we send you
  • Updating your communication preferences in your account settings
  • Contacting us directly at [email protected]

Opting out of marketing will not affect the receipt of transactional communications essential to the operation of your account, such as deposit confirmations, withdrawal notifications, KYC requests, or responsible-gambling correspondence.

15. Third-Party Links and Services

spiinboss.org may contain links to third-party websites, game providers, or payment platforms. This Privacy Policy applies solely to spiinboss.org and the services operated by the Casolinia Group. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing personal data.

16. Children

SpinBoss does not knowingly collect personal data from individuals under the age of 18. Our platform is intended solely for adults of legal gambling age. Age verification is conducted as part of the KYC process. If we become aware that a minor has registered an account or provided personal data, we will promptly close the account and delete all associated data. If you believe a minor has accessed spiinboss.org, please contact us immediately at [email protected].

17. Changes to This Privacy Policy

The Casolinia Group reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice, which may include a notice displayed upon login to spiinboss.org or an email to your registered address. The date of the most recent revision will be shown at the foot of this policy. Continued use of spiinboss.org following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

18. Contact and Complaints

If you have any questions, concerns, or complaints regarding the way in which SpinBoss handles your personal data, please contact us in the first instance at:

  • Email: [email protected]
  • Live Chat: available on spiinboss.org

We take all data-protection concerns seriously and will endeavour to resolve your query promptly. If you remain dissatisfied following our response, you may have the right to lodge a complaint with a relevant supervisory authority or data-protection regulator in your jurisdiction.

This Privacy Policy was last reviewed and updated in 2026. It applies to all services provided by the Casolinia Group at spiinboss.org under the SpinBoss brand.

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