This Payment Policy sets out the terms and conditions governing all deposits, withdrawals, currencies, verification requirements, and related financial matters at SpinBoss Casino, operated by the Casolinia Group and accessible at spiinboss.org. By using the cashier at spiinboss.org, you confirm that you have read, understood, and agreed to the terms described below.
SpinBoss Casino is owned and operated by the Casolinia Group. The platform holds a licence issued under the jurisdiction of Anjouan. All financial transactions processed through spiinboss.org are conducted in accordance with the obligations imposed by that licence, including applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements.
SpinBoss supports both fiat and cryptocurrency accounts. The following fiat currencies are accepted:
On the crypto side, SpinBoss supports eleven digital assets, making it one of the broader crypto stacks available on a single platform:
Players are responsible for selecting the correct network when submitting a crypto deposit or withdrawal address. SpinBoss cannot be held liable for funds lost as a result of an incorrect network selection made by the player.
The SpinBoss cashier is designed to handle both fiat and crypto transactions without routing players through a complicated interface. The following payment methods are available:
| Method | Minimum Deposit | Maximum Deposit | Deposit Speed |
|---|---|---|---|
| Visa / Mastercard | €10 | €5,000 | Instant |
| Skrill / Neteller | €10 | €5,000 | Instant |
| Revolut | €10 | €5,000 | Instant |
| Paysafecard | €10 | €5,000 | Instant |
| Bank Transfer | €10 | €5,000 | Variable |
All eleven supported crypto assets listed in Section 2 are available for both deposits and withdrawals. Crypto transactions are processed rapidly and are generally faster than fiat card or bank-transfer withdrawals. Blockchain confirmation times may vary depending on network congestion and the specific asset used; SpinBoss does not control network processing times.
The minimum deposit at spiinboss.org is as follows:
Please note that where a promotional deposit minimum applies — for example, the €20 minimum required to activate each stage of the fiat welcome package, or the 100 USDT minimum for the crypto welcome bonus — the higher promotional threshold takes precedence for that transaction. Standard deposits not linked to a promotion may be made at the minimums listed above.
Deposits made via Visa, Mastercard, Skrill, Neteller, and Revolut are credited to your SpinBoss account instantly. Bank transfers may take longer to reflect, subject to your financial institution's processing times. Cryptocurrency deposits are credited following the required number of blockchain network confirmations for the relevant asset.
The standard maximum single deposit is €5,000 (or currency equivalent) for all listed fiat payment methods. There is no single universal cap published for cryptocurrency deposits; however, SpinBoss reserves the right to request documentation for any deposit it deems unusually large, in accordance with its AML obligations.
If a deposit fails to reach your account within the expected timeframe, please contact our support team via live chat on spiinboss.org or by emailing [email protected]. Do not attempt to repeat the transaction without first confirming with support that the original payment has not been received, as this may result in a duplicate charge.
SpinBoss does not accept deposits made by third parties. Funds must originate from a payment account or wallet registered in your own name. Any deposit identified as coming from a third-party source will be returned, and the account may be suspended pending investigation. SpinBoss also does not accept deposits made with proceeds from unlawful activity.
The minimum withdrawal at spiinboss.org mirrors the minimum deposit thresholds:
SpinBoss aims to process withdrawal requests as promptly as possible. Indicative timeframes by payment type are as follows:
| Method | Estimated Processing Time |
|---|---|
| E-wallets (Skrill, Neteller) | 0–24 hours |
| Cryptocurrency | Fast (subject to blockchain confirmation times) |
| Debit / Credit Cards (Visa, Mastercard) | 3–5 business days |
| Bank Transfer | Variable; typically 3–5 business days or longer |
These timeframes represent SpinBoss's internal processing window. Additional time may be required by your bank, card issuer, or e-wallet provider before funds appear in your account. SpinBoss does not control third-party processing times once a withdrawal has been approved and dispatched.
Standard and VIP-tier withdrawal limits apply to all accounts. Players at the top VIP tier (World's Best Boss, within the World's Best Boss career band) are eligible for monthly withdrawal limits of up to €20,000. Players at lower VIP levels should refer to their account dashboard or contact support for the withdrawal limits applicable to their current tier. SpinBoss reserves the right to process large withdrawals in instalments in accordance with its internal procedures.
As a general rule, SpinBoss requires withdrawals to be returned to the same payment method used to make the corresponding deposit, to the extent that this is technically possible. This is a standard anti-fraud and AML measure. Where a deposit method does not support withdrawals (such as Paysafecard), an alternative verified method may be approved by the SpinBoss payments team following identity verification.
Withdrawal requests may be subject to a pending or review period before being dispatched. During this period, players may be given the option to cancel a pending withdrawal from within the cashier. Once a withdrawal has been approved and dispatched, it cannot be reversed. SpinBoss strongly advises players to be certain of their withdrawal request before submission.
Withdrawals cannot be processed while an active bonus is attached to your account unless the applicable wagering requirement has been met in full, or the bonus has been forfeited. The wagering requirements for key promotional offers at SpinBoss are summarised below:
| Offer | Wagering Requirement | Notes |
|---|---|---|
| Fiat Welcome Bonus (deposit + bonus) | 20x deposit + bonus combined | 10 days to clear each bonus stage |
| Free Spin Winnings (fiat welcome) | 40x | Wins from batches of 50 FS or fewer capped at €50; larger batches capped at €100 |
| Crypto Welcome Bonus (deposit + bonus) | 40x deposit + bonus combined | Minimum deposit 100 USDT |
| VIP Cashback (Sales Rep tier and above) | 1x | Cashback ranges from 1% to 15% depending on VIP level |
| Collections Feature Wins | 1x | Applies to wins up to €5,000 |
Players are responsible for ensuring they understand the wagering conditions attached to any bonus accepted. Full promotional terms are published on the relevant offer pages at spiinboss.org.
SpinBoss is obligated under its Anjouan licence and applicable AML regulations to verify the identity of all players before processing withdrawals and, in certain circumstances, at other points during the player lifecycle. Submitting a withdrawal request will trigger the KYC process if verification has not yet been completed on your account.
SpinBoss may request any or all of the following documents as part of the KYC process:
SpinBoss will endeavour to complete KYC checks promptly upon receipt of all required documents. Withdrawals will not be released until verification is successfully completed. Players are advised to submit clear, legible copies of all documents to avoid delays. If documents submitted are insufficient or require clarification, our team will contact you at the email address registered on your account or via live chat at spiinboss.org.
Verification is not necessarily a one-time event. SpinBoss reserves the right to request updated or additional documentation at any time, particularly where account activity warrants further review. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal functionality or, in serious cases, account closure in accordance with our Terms and Conditions.
SpinBoss operates a robust AML framework in line with its regulatory obligations under the Anjouan licence. The following principles apply to all financial activity on spiinboss.org:
SpinBoss does not charge players internal fees for standard deposits or withdrawals. However, the following should be noted:
Where a transaction is processed in a currency that differs from your SpinBoss account currency, a conversion will be applied. Exchange rates are set by SpinBoss or its payment processing partners and may include a conversion margin. Players are advised to check the applicable rate with the payment provider before transacting. SpinBoss is not liable for any loss arising from currency fluctuations or conversion differences.
SpinBoss is committed to providing a safe and responsible gaming environment. As part of this commitment, the following financial responsible-gambling tools are available to players at spiinboss.org:
If you are concerned about your gambling habits, SpinBoss encourages you to make use of these tools and to seek support from a recognised responsible-gambling organisation. Details of available support resources are published in the Responsible Gambling section of spiinboss.org.
An account that has recorded no login activity for an extended period may be classified as dormant in accordance with SpinBoss's Terms and Conditions. SpinBoss will endeavour to contact the account holder via the registered email address before any administrative fees are applied to a dormant account balance. Players who wish to reactivate a dormant account should contact [email protected]. Withdrawal of any remaining real-money balance remains available subject to satisfactory KYC verification.
If you believe that a transaction has been processed incorrectly — whether a deposit that has not been credited, a withdrawal that has not been received, or an amount you believe to be inaccurate — you should contact the SpinBoss support team as soon as possible:
Please retain any reference numbers, transaction IDs, or confirmation emails relating to the transaction in question, as these will assist in resolving your query efficiently. SpinBoss will investigate all reported discrepancies and respond within a reasonable timeframe. In the event that a transaction error results in funds being credited to a player's account incorrectly, SpinBoss reserves the right to recover those funds regardless of whether they have been wagered or withdrawn.
SpinBoss reserves the right to amend this Payment Policy at any time. Where changes are material, SpinBoss will endeavour to notify registered players via the email address associated with their account or through a prominent notice on spiinboss.org. Continued use of the cashier following the publication of any updated Payment Policy constitutes acceptance of the revised terms. Players are encouraged to review this page periodically to ensure they remain informed of the current terms.
For any questions relating to payments, verification, or the terms set out in this policy, please contact the SpinBoss support team:
SpinBoss aims to respond to all email enquiries promptly. For urgent payment matters, live chat is the fastest route to assistance.
